The Institute of Internal Auditors Presents: All Things Internal Audit In this episode, Mike Levy speaks with Adam Neifach about the challenges of late audit responses — what they call the "dreaded 5:00 p.m. response." They discuss why audit clients delay engagement, how to foster collaboration, and practical strategies for improving responsiveness.  Host:Mike Levy, CIA, CRMA, CISA, CEO and managing principal, Cherry Hill Advisory   Guests: Adam Neifach, CIA, CPA, CISA, senior manager of Internal Audit, Frontier Airlines Key Points:  Introduction [00:00-00:43] The 5:00 PM Response [00:44-02:28] Explanation of the "5:00 PM response" and its impact on audit processes. Discussion on why audit clients delay engagement. Challenges and Causes [02:29-03:36] Adam Neifach shares his experiences with late responses and the challenges they pose. Exploration of potential reasons behind delayed responses, including inefficiencies and reluctance. Building Relationships [03:37-05:32] Importance of building relationships with audit clients to improve responsiveness. Strategies for fostering collaboration and understanding client perspectives. Proactive Communication [05:33-07:03] The role of proactive communication in preventing late responses. Techniques for maintaining open and constant communication throughout the audit process. Real-world Tactics [07:04-09:35] Adam Neifach shares real-world tactics from his own experience. Practical strategies for encouraging earlier engagement and ensuring smoother audits. Cultural and Generational Differences [09:36-11:08] How cultural and generational differences impact audit responses. Adapting communication styles to different stakeholders. Tactical Solutions [11:09-13:08] Specific tactics for dealing with delayed responses, including setting up pre-deadline meetings. Importance of addressing resource constraints and understanding client workloads. Escalation and Management [13:09-15:11] When and how to escalate issues to management without damaging relationships. Balancing the need for timely responses with maintaining positive client relationships. Final Thoughts [15:12-17:57] Final advice for auditors on improving audit response times and fostering collaboration. The IIA Related Content: Interested in this topic? Visit the links below for more resources: 2025 AuditSphere Conference 'Mastering Soft Skills in Internal Auditing,' All Things Internal Audit Podcast The IIA's On-demand Communication Basics Course The IIA's Effective Communication and Conflict Resolution for Internal Auditors Course Visit The IIA's website or YouTube channel for related topics and more. Follow All Things Internal Audit: Apple PodcastsSpotify LibsynDeezer

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