Advice from a Call Center Geek!

Advice from a Call Center Geek!

Por: Thomas Laird
Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center. Tom Laird, CEO of 600+ seat award-winning BPO, Expivia Interaction Marketing and Ai auto QA startup OttoQa, ICMI Top 25 Contact Center thought leader discusses topics such as call center operations, hiring, culture, technology, and training while having fun doing it! 
245 episodios disponibles

Latest episodes of the podcast Advice from a Call Center Geek!

Mostrando página 9 de 13

My Five Favorite Call Center Reports 06/10/2020
10 Reasons Why You SHOULD Outsource Your Call Center 30/09/2020
10 Reasons Why you Should NEVER Outsource Your Call Center 28/09/2020
Behind the Curtain- Tricks that Some Call Center Outsourcers Play 25/09/2020
Listener Call Center Geek Mail Bag Questions! 14/09/2020
Call Center Geek Consulting 31/08/2020
Its Not The Call Centers Fault! Introduction to Customer Journey Mapping and its Importance 28/08/2020
Univ Wisconsin Talk on Making Call Center Culture Tangible and Tips for Call Center Rep Engagement 21/08/2020
Purchasing a New Contact Center Platform- Everything You Need To Know 12/08/2020
Best Practices for Setting Up Supervisor and Admin Call Center Dashboards 04/08/2020
Setting up a Call Center Employee Suggestion Program 13/07/2020
Announcing the Advice from a Call Center Geek Texting Community- Join Now! 06/07/2020
Technology Tools that World Class Centers Utilize 06/07/2020
To Stay WFH or Move the Call Center Back Brick and Mortar 18/06/2020
HR and Corrective Actions in the Call Center Environment 04/06/2020
Planning for the Needs of Your Call Center- Infrastructure, Customer Journey, and Employee Engagement 22/05/2020
The TRUTH about AI and the Call Center in 2020 13/05/2020
Security With At Home Call Center Operations 27/04/2020
Everything You Need To Know About Running an At-Home Call Center 17/04/2020
Where Does My Call Center Go From Here? Preparing for Post Covid-19 10/04/2020
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