Advice from a Call Center Geek!

Advice from a Call Center Geek!

Por: Thomas Laird
Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center. Tom Laird, CEO of 600+ seat award-winning BPO, Expivia Interaction Marketing and Ai auto QA startup OttoQa, ICMI Top 25 Contact Center thought leader discusses topics such as call center operations, hiring, culture, technology, and training while having fun doing it! 
245 episodios disponibles

Latest episodes of the podcast Advice from a Call Center Geek!

Mostrando página 8 de 13

Announcement- Join Our Call Center Geek Call Center Tips and Tactics LinkedIn Group 30/03/2021
Setting the Correct Associate to Management Ratios in your Call Center 29/03/2021
Call Center Improvement Plans and Discipline Policies 25/03/2021
Two Awesome Call Center Motivations- Be a Rockstar- Engage Your Associates! 10/03/2021
Tom Laird and Expivia Interview on TalkErie with Joel Natalie 05/03/2021
What Call Center Tools Do You Really Need? Take a Look Behind the Scenes on How we use Call Center Technology to Enhance the CX 01/03/2021
Episode100 Special Episode- Audience Ask and Cool Call Center Stuff We are Doing 19/02/2021
Psychic Income- 7 Ways to Show RESPECT to Your Call Center Associates 28/01/2021
Procedures and Tips to Move Your Call Center Back Into the Office 19/01/2021
The ONE Technology that will be Revolutionizing the Customer Experience 11/01/2021
A Conversation with the VP of Customer Care and CRM at Overstock.com- Jimmy Budnik 22/12/2020
7 Falsehoods About Outsourcing Your Call Center 07/12/2020
7 Tips to Make Black Friday Run Smoothly in Your Contact Center 23/11/2020
10 Unique Use Cases for Speech Analytics 17/11/2020
Five Call Center and Customer Service Trends for 2021 05/11/2020
Using Live or Recorded Calls and How To Run a Calibration Session 29/10/2020
Community Q/A- Two Separate Teams for Voice and Chat or One Integrated Teams? 24/10/2020
What is Skills-Based Routing and How/Why Do Call Centers Use It? 23/10/2020
Tips To Lower Your Call Center's Handle and Talk Time 23/10/2020
How to Properly Manage a Call Center Outsourcer 16/10/2020
« Primera ‹ Anterior 1 ... 6 7 8 9 10 ... 13 Siguiente › Última »
© 2003-2026 ZARZA | AHEAD OF OUR TIME
privacy policy
In God we trust In God we trust
PreSales Questions? Click Here
or call our toll-free line at +1-888-5002068 Miami, Florida, USA