Advice from a Call Center Geek!

Advice from a Call Center Geek!

Por: Thomas Laird
Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center. Tom Laird, CEO of 600+ seat award-winning BPO, Expivia Interaction Marketing and Ai auto QA startup OttoQa, ICMI Top 25 Contact Center thought leader discusses topics such as call center operations, hiring, culture, technology, and training while having fun doing it! 
245 episodios disponibles

Latest episodes of the podcast Advice from a Call Center Geek!

Why You Should Not be Scoring 100% of Your QA Calls 08/01/2026
Dear Santa: Here is the AI Contact Center Tools We Actually Want! 17/12/2025
Inside Expivia Digital and the State of Contact Center Technology 03/10/2025
Keep Call Centers In America Act- The Truth 18/08/2025
Inside NiCE: Strategy, AI, and the Future of CX- Special Episode from NiCE Interactions 26/06/2025
Listen to This Before You Build or Buy an AI Auto QA Platform 29/05/2025
2025 Geek Gauge CCaaS Rankings! 17/04/2025
What to Demand from Your 2025 Outsourcing Partner- Setting Up Your RFP 03/04/2025
The Survey Delusion: Why NPS and CSAT Are Failing Your Call Center 26/03/2025
Beyond AHT and SLA: How to Measure Success in AI-Powered Contact Centers 24/02/2025
Contact Center Coaching 2.0 -Turning QA Insights into Agent Coaching Gold 05/02/2025
Beyond Words: Measuring AI Empathy Through Impact 23/01/2025
Let's Get Real: The True Story of AI in CX & Your 2025 Game Plan 13/01/2025
2025 Predictions for CX and the Contact Center Industry 30/12/2024
The Future of Contact Center Outsourcing: What to Expect in 2025 18/12/2024
The Future of QA: Why AI is a Game-Changer for Contact Center Quality in 2025 04/12/2024
Mastering Black Friday and Cyber Monday: Your Ultimate Contact Center Superbowl Playbook 20/11/2024
𝗕𝗶𝗴 𝗜𝗺𝗽𝗮𝗰𝘁, 𝗦𝗺𝗮𝗹𝗹 𝗕𝘂𝗱𝗴𝗲𝘁: 𝗔𝗜 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗲𝘀 𝗳𝗼𝗿 𝗦𝗠𝗕 𝗖𝗼𝗻𝘁𝗮𝗰𝘁 𝗖𝗲𝗻𝘁𝗲𝗿𝘀 01/10/2024
Unmasking False Hustle: Revolutionizing Customer Experience 06/09/2024
Calming Irate Customer Interactions: 5 Proven Techniques 09/08/2024
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