Prioritizing Customer Satisfaction in Product Design (the Kano Model)

18/09/2025

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Episode Synopsis

QDD Redux: Prioritizing Customer Satisfaction in Product Design (the Kano Model) How do you balance customer wants with project constraints? If your customer-facing teammates are saying our customers want this, that and the other thing, which ones do we prioritize over others? Not all features are equal in the eyes of our customers. And not […]
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