AI might be great at optimization—but it still can’t look you in the eye and feel what you're going through.In this episode, Bert and Julianna explore why empathy isn’t just a soft skill anymore—it’s a power skill. From recruiting to layoffs, project planning to tech implementations, we break down how real human connection impacts business outcomes. And we ask the big question: If AI can do the technical work, what’s left that only humans can do?We’ll talk about:The recruiter who felt “seen” during onboarding—and why that mattersWhy ghosting job applicants isn’t just rude, it’s brokenWhen silence speaks louder than chatbotsHow to build empathy into your tech projectsThe case for slowing down in an AI-accelerated worldThis isn’t about resisting technology. It’s about remembering what makes us irreplaceable.Empathy as a workplace differentiatorSoft skills vs. AI capabilitiesHR + AI: where it helps and where it failsReading body language, silence, and emotional nuanceThe ethics and limits of “empathy” in machinesJulianna Fricchione – HR and project leader who believes your emotional intelligence is your edgeBert Carroll – CTO and system-thinker challenging the limits of what AI can really replicate

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