✨ In this episode of Above the Fold, I sit down with Jessica Rose Garcia—aka J-Rose—Head of CX at OneSkin, to talk about what really makes customers stick around. Spoiler: It’s not just fast email responses.We dive deep into:💡 How J-Rose went from working at Gold’s Gym to leading CX at some of the biggest brands in DTC📈 Why most brands completely fumble retention—and what they should be doing instead🛍️ The difference between CX in e-commerce vs. other industries🔬 The science behind OneSkin and why J-Rose is obsessed with it💬 How CX teams can actually make an impact instead of just putting out fires all-day😂 Some wild CX stories that you don’t want to miss👉 Hit play for insights on customer experience, retention, and how to build a brand people actually love.And one last thing… this episode marks ONE YEAR of Above The Fold Podcast! I love and appreciate you all that tune in every week. 📲 Follow J-Rose:Instagram: @heartstarkidLinkedIn: linkedin.com/in/jessica-rose-garcia-95a38289📲 Follow OneSkin:Instagram: @oneskin.coWebsite: linkedin.com/company/oneskin✨ Want More Like This?Subscribe for more founder stories, marketing insights, and behind-the-scenes action in the world of CPG, brand strategy, and customer experience!About Sunday PostcardsEnjoying the show? Keep the insights flowing by subscribing to my newsletter, Sunday Postcards. Each week, I share tips, stories, and strategies to help you unlock brand success. Subscribe at www.sundaypostcards.co and join the community.👋 Connect with Jess: • LinkedIn: linkedin.com/in/jess-cervellon  • Twitter: https://x.com/jesscervellon  • Instagram: instagram.com/jess.cervellon 👍 Like, comment, and subscribe for more insights on brand-building, customer experience, and business growth!

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