Strategic Problem Solving (Mark Hartley)
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These are takeaways from this book.
Firstly, Clarifying the Real Problem and Setting the Right Scope, A core theme of strategic problem solving is that many teams spend energy solving the wrong problem. This topic centers on techniques to clarify the true objective, define what success looks like, and establish boundaries that prevent analysis from drifting. A good scope is neither too broad, which creates overwhelm and vague outcomes, nor too narrow, which locks the team into premature solutions. The book’s step-by-step orientation encourages readers to translate messy situations into a structured problem statement, identify stakeholders and decision owners, and surface hidden constraints such as time, budget, compliance, or operational capacity. It also highlights the importance of separating symptoms from underlying issues, so that solutions address root causes rather than temporary relief. By tightening definitions early, readers can reduce rework, align expectations, and create a shared language for the effort. This foundation sets up the rest of the process, making later analysis more targeted and improving the credibility of final recommendations.
Secondly, Applying Critical Thinking to Assumptions, Bias, and Logic, Hard problems often persist because teams unconsciously accept flawed assumptions or fall into predictable thinking traps. This topic focuses on critical thinking as a practical skill for challenging what seems obvious, testing the logic of arguments, and identifying gaps in evidence. The book emphasizes asking sharper questions, such as what must be true for this plan to work, what alternative explanations exist, and what we might be ignoring. It also points to common cognitive biases that distort judgment, including overconfidence, confirmation bias, anchoring on early numbers, and mistaking correlation for causation. By building habits like explicit assumption lists, structured debate, and pre-mortems that imagine failure modes, readers can improve the quality of reasoning under pressure. The goal is not to become overly skeptical or slow, but to become more accurate and resilient in decision-making. When critical thinking is applied consistently, teams can spot weak arguments earlier, avoid costly missteps, and communicate conclusions in a way that stands up to scrutiny.
Thirdly, Leveraging Data Analysis Without Losing the Human Context, Strategic decisions increasingly require data, but data alone does not guarantee insight. This topic covers how to use analysis to illuminate a problem while staying mindful of context, limitations, and practical realities. The book’s approach encourages readers to determine what data is actually needed, assess quality and relevance, and choose metrics that match the decision being made. It also underscores that uncertainty is normal, so it is better to estimate with transparency than to pretend precision exists. Readers are prompted to look for patterns, outliers, and drivers, while being careful about sample bias and misleading averages. Importantly, the analysis s...

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