“Testing Call Centre Agents – Human & AI”

08/08/2025 0 min Temporada 1 Episodio 27
“Testing Call Centre Agents – Human & AI”

Listen "“Testing Call Centre Agents – Human & AI”"

Episode Synopsis

The AI Voice Byte episode introduces ib2 by AI Voice Solutions — a platform that makes realistic test calls to both human and AI call centre agents. It scores performance on accuracy, speed, empathy, compliance, and handoff quality, providing unbiased, data-driven insights. Using the same standards for humans and AI, ib2 helps teams work together effectively for the best customer experience. For more information, contact Dave at [email protected].📣 Get in TouchGot a question about voice bots? Want to collaborate or see how they can work for your business? I’d love to connect.🌐 Website: ai-voice.ai📞 Book a Call: Schedule a 30-min chat🔗 LinkedIn: Dave💬 Text "Just ask Dave"