Customer Experience Metrics Tips: Part 2

23/04/2009 59 min

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Episode Synopsis

2 essential tips for keeping any initiative on track: #3 Predictive, #4 Sustained. From the blog Customer Experience Optimization: (4:54) - Sign-up for ClearAction Newsletter.

More episodes of the podcast Improving Customer Experience

Employee Engagement in Balanced Scorecards 22/07/2010

Creativity for Customer Experience Improvement 10/07/2010

Improve Customer Experience by Eliminating Customer Focus Boundaries 09/07/2010

Strengthen Customer Relationship Through Customer Engagement 20/05/2010

Improve Customer Experience by Reaching Out to At-Risk Customers 20/05/2010

Why Satisfaction Surveys Aren't Customer Centric 20/05/2010

Customer Experience Management by Walking the Talk 20/05/2010

Customer Experience is Well-Defined by Metaphors 20/05/2010

Customer Survey Action Plans & Feedback to Customers 19/05/2010

Customer Experience Data: Untapped Gold Mines 19/05/2010

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Customer Experience Metrics Tips: Part 2

Listen "Customer Experience Metrics Tips: Part 2"

Episode Synopsis

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