ZARZA We are Zarza, the prestigious firm behind major projects in information technology.
Listen "What IS Customer Experience?!"
Episode Synopsis
You probably hear lots of “customer …” phrases that seem interchangeable. In reality, there are big differences in these terms, although they are related. Includes in-depth definition of CEM - customer experience management. From the blog Improve Customer Experience http://customer.ology.com. (4:51)
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22/07/2010
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