What IS Customer Experience?!

16/05/2009 4 min

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Episode Synopsis

You probably hear lots of “customer …” phrases that seem interchangeable. In reality, there are big differences in these terms, although they are related. Includes in-depth definition of CEM - customer experience management. From the blog Improve Customer Experience http://customer.ology.com. (4:51)

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Improve Customer Experience by Eliminating Customer Focus Boundaries 09/07/2010

Strengthen Customer Relationship Through Customer Engagement 20/05/2010

Improve Customer Experience by Reaching Out to At-Risk Customers 20/05/2010

Why Satisfaction Surveys Aren't Customer Centric 20/05/2010

Customer Experience Management by Walking the Talk 20/05/2010

Customer Experience is Well-Defined by Metaphors 20/05/2010

Customer Survey Action Plans & Feedback to Customers 19/05/2010

Customer Experience Data: Untapped Gold Mines 19/05/2010

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