Radically Personal

Por: Gladly

Radically Personal is a podcast for CX leaders who refuse to compromise. Hosted by Gladly founder Joseph Ansanelli, each episode explores how the world's most customer-centric brands are using AI to deliver both radically efficient operations and personal experiences. From scaling small teams or expanding enterprise-level efforts, we dive into the strategies, tools, and leadership philosophies shaping the future of CX.

21 episodios disponibles

Latest episodes of the podcast Radically Personal

How Ulta turned 45 million loyalty members into an AI advantage 31/03/2026

From store floor to C-Suite, and how a 30-year Crate & Barrel veteran turned service into revenue 16/12/2025

Scaling sustainability and service with AI at PACT 29/10/2025

Unleashing AI to Scale Happiness and Loyalty at BARK 10/01/2024

Zenni Optical’s 20/20 Vision for Exceptional Customer Service 14/11/2023

Stellar Service and Resiliency Guide Farmgirl Flowers 01/07/2022

How KURU Footwear Provides World-Class Anticipatory Experiences 24/05/2022

How Breeze Airways Merges Technology with Kindness to Transform the Airline Industry 01/04/2022

How Ulta Beauty’s Guest-Centered Approach Transforms the Beauty Industry 22/02/2022

TUMI: Designing for World-class Experiences 26/01/2022

CHUBBIES: Building a Community of Advocates and Creating Customers for Life 01/06/2021

CRATE & BARREL: Driving Revenue Through the Contact Center in Today's Digital World 14/04/2021

ALLBIRDS: Changing the World, One Step at a Time - Bonus Episode 13/12/2020

ALLBIRDS: Changing the World, One Step at a Time 06/12/2020

THE YES: Building the Best Shopping Experience in Fashion 10/06/2020

NATIVE SHOES: Building a Lighter, More Radically Personal World 22/04/2020

JOANN: A Radically Personal “creative happy place” 25/03/2020

ANDIE: Building a brand that feels like a friend 04/03/2020

PORSCHE: A legendary experience to match a legendary vehicle 19/02/2020

JETBLUE: Bringing humanity back to air travel 05/02/2020

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