Building Strong Customer Relationships: Part 1

09/06/2025 30 min
Building Strong Customer Relationships: Part 1

Listen "Building Strong Customer Relationships: Part 1"

Episode Synopsis

Why do the “right” words to a customer sometimes fail to produce results? Techs often start with a concept, a maintenance agreement or a diagnosis, that can often fall on deaf ears. The outcome-focused nature of sales can lead to rigid interactions and stop technicians from following their instincts that creates that magic piece of […]
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