Otis Elevator’s Service Transformation Strategy

02/04/2019 33 min Episodio 1

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Episode Synopsis

Tony Black, VP of Service Business and Field Operations at Otis Elevator, joins Sarah to discuss the company’s service transformation strategy. Tony has spent more than 30 years at Otis and provides a look into how Otis makes its employees feel valued, equips them with tools to enable success, and works to manage change.

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