Is NPS Overrated?

24/07/2019 25 min Episodio 17

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Episode Synopsis

Stacy Sherman, Director of Customer Experience and Employee Engagement at Schindler Elevator, joins Sarah in a discussion around whether NPS is an overrated metric for measuring success with customer experience efforts.
Click here to from Stacy on the Future of Field Service: https://www.futureoffieldservice.com/2018/12/07/turning-customer-experience-talk-into-action/

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