High reliability

One of the most compelling lessons Marcia Baker learned from a recent Vizient High Reliability and Sustainability Benchmarking Study is that “variation hides issues.” She and her colleague Sandy Cox have worked to uncover those issues and, in Sandy’s words, “Fix the problem.” On this podcast, Marcia and Sandy share about the efforts across Novant Health to engage team members to uncover issues, fix the problem and bring high reliability and safety to patient care.
 
Guest speakers:
Marcia C. Baker, MSN, DHA, RN, CPPS
Director, Patient Safety
Novant Health Clinical Excellence
 
Sandy J. Cox, RN, BSN, CIC
Director, Patient Safety
Novant Health Clinical Excellence
 
Moderator:
Jim Lichauer, PharmD, BCPS, FASHP
PI Program Director, Pharmacy
Vizient
 
Show Notes:
[00:30] Novant Health’s goal for patient care
[00:51] Beginning of the journey
[02:17] Safety huddles, visual management boards and other approaches
[05:36] Getting the word out
[08:25] Involvement in Vizient’s High Reliability and Sustainability Benchmarking Study
[09:12] Variation hides issues
[09:40] Story of a safety initiative
 
Links | Resources:
Data from Vizient’s High Reliability and Sustainability Benchmarking Study Click here
Novant Health recognized by Leapfrog Group Click here
 
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