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Experience Matters

Experience Matters

By: Hiver

Category: Technology

Tune into conversations with customer service experts to discover never-seen-before best practices, challenges, real-life success stories, and more.

19 episodes available

Latest episodes of the podcast Experience Matters

Rob Dwyer on Why "This Call May Be Recorded" Was Always a Lie May 14, 2026

Donald Thompson on the Cost of Using AI the Wrong Way April 14, 2026

CapForge’s Matt Remuzzi on Why 95% AI Accuracy Isn’t Enough for Scaling an Accounting Firm March 17, 2026

CEO of an award-winning BPO: AI Can’t Handle This… And It’s Worth $3,000 February 24, 2026

Jordan on Why 90% Automation Demands Human Support in Healthcare January 29, 2026

Nellie Akalp’s Playbook for Scaling a Business 7x in 2026 January 13, 2026

What 20 Years in Contact Centers Taught Luke Jamieson About CX Observability December 9, 2025

Chloe Shill on the Systems and AI Behind Great Remote Teams November 20, 2025

Christian Sokolowski’s AI customer support playbook every leader should hear November 4, 2025

How Tod Ellington built a team that can handle any client request September 25, 2025

Why Miles Goldstein Says Most Engineers Shouldn’t Talk to Customers August 20, 2025

Karen Lam on Using VoC to Align Product, Finance, and Support | Experience Matters Podcast: Episode 08 July 9, 2025

Sarah Caminiti on using customer support to drive product innovation | Experience Matters Podcast: Episode 07 June 3, 2025

Annette Franz on why customer-centricity can’t be an afterthought | Experience Matters Podcast: Episode 06 April 23, 2025

Lynn Hunsaker on why providing faster support won't fix customer experience | Experience Matters Podcast: Episode 05 March 19, 2025

What Tough Customers (and Bad Haircuts) Taught Kel Kurekgi About Customer Experience | Experience Matters Podcast: Episode 04 February 12, 2025

Redefining Tech Support with Marti Clark: Inside Google's IT Support Revolution April 29, 2024

Greg Melia’s Customer Experience Must-Haves: Empathy, Curiosity, and Storytelling April 29, 2024

Transforming Customer Service into Revenue with Shep Hyken April 29, 2024

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