The Massive Shift to Digital Experience

17/06/2021 5 min
The Massive Shift to Digital Experience

Listen "The Massive Shift to Digital Experience"

Episode Synopsis

In the last few months, I noticed a remarkable shift in businesses from cost to growth. In 2020 digital transformation mainly focused on cost efficiencies and labor arbitrage. This year it is all about growth, digital customer experience, and better employee experience. Economic expansion and labor shortage create great opportunities for companies with a digital-first mindset.