Decoding the Customer

By: Julia Ahlfeldt, Certified Customer Experience Professional

Category: Business

Interviews and perspectives from global customer experience experts

94 episodes available

Latest episodes of the podcast Decoding the Customer

Rebroadcast of Moments of Truth: CX Mini Masterclass – E46 September 3, 2020

Rebroadcast of Measuring customer experience through leading and lagging indicators: CX Mini Masterclass – E32 August 20, 2020

Rebroadcast of Calculating Customer Lifetime Value: CX Mini Masterclass – E22 August 6, 2020

Conversation with the godmother of customer experience: interview with Jeanne Bliss – E90 June 25, 2020

Customer impact scorecard: CX Mini Masterclass – E89 June 18, 2020

How to build a world class CX dashboard: CX Mini Masterclass – E88 June 11, 2020

Measuring digital customer experience: CX Mini Masterclass – E87 June 4, 2020

3 ways to foster empathy among teams: CX Mini Masterclass – E86 May 28, 2020

The ultimate guide to customer experience metrics: CX Mini Masterclass – E85 May 21, 2020

3 tips for balancing consistent customer experience and technology innovation: CX Mini Masterclass – E84 May 14, 2020

The impact of Covid 19 and customer experience in the new normal: interview with Jennifer Wright – E83 May 7, 2020

Understanding the customer touchpoint map: CX Mini Masterclass – E82 April 30, 2020

Using interviews to gain customer insight: CX Mini Masterclass – E81 April 23, 2020

Cracking CX success and customer experience ROI: interview with Michelle Morris – E80 April 16, 2020

3 unique customer experience research approaches you might not know: CX Mini Masterclass – E79 April 10, 2020

Understanding CX maturity models: CX Mini Masterclass – E78 April 2, 2020

Tapping into VOC insight through social media: CX Mini Masterclass – E77 March 26, 2020

Customer journey management in times of crisis: CX Mini Masterclass – E76 March 19, 2020

Customer journey optimization via the VOC feedback loop: CX Mini Masterclass – E75 March 12, 2020

Customer experience leadership in higher education: interview with Josh Dodson – E74 March 5, 2020

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