05 | Closing the Gap with Jonathan Milton

Jonathan Milton has worked in healthcare operations for most of his career, wrestling with gnarly problems, like how to fill nursing shortages without relying too much on temp agencies. In this episode, we talk about how he turned his hard-won expertise into useful tools—like an online calculator that exposes the fully loaded cost of staffing, and a game to coach future health care execs on how to solve the human problems well. We dig into how removing the technical friction of building software lets someone like Jon—a domain expert, not a programmer—go from idea to working tool in an evening.