Caffeinated

By: Nathan Resnick

Category: Business

Exploring all things customer service at Fortune 500s, venture backed startups, unicorns, and more.

30 episodes available

Latest episodes of the podcast Caffeinated

Innovating Customer Experience with Jeremy: A NumberBarn Journey January 3, 2024

Elevating Support Culture: Heidi Geilke Shares Insights on Team Health and Metrics December 13, 2023

Leveraging AI and Support Enhancements with TuneCore: Key Insights from Erica Clayton November 30, 2023

Uncovering the Power of Guru as a Knowledge Management Platform for Customer-Facing Roles November 22, 2023

Unlocking the Power of Customer Activation: Insights from Adam Hjort at Storykit November 14, 2023

Unlocking the Power of Customer Feedback: The SimpleSAT Approach November 2, 2023

The Power of Data in Customer Support: Insights from OLX Group's Chief Customer Officer Igor October 25, 2023

Behind the Scenes: Supporting Customers in Genomics at Singular Genomics with Guillaume October 18, 2023

From Tier 1 to Customer Support Manager: Ira's Journey at Miro October 10, 2023

Navigating Support in the Automotive Industry: Insights from Amy, Director of Support at Parts Tech | Caffeinated 021 September 20, 2023

Transform Your Knowledge Base into a Valuable Customer Success Tool | Caffeinated 020 September 5, 2023

Exploring Support Structures with Lars Wicklund | Caffeinated 019 August 22, 2023

Jay Nathan's Formula for B2B Success | Caffeinated 018 August 10, 2023

Leading the industry with Shep Hyken | Caffeinated 017 August 3, 2023

Connecting Brands with their IDEAL Customers | Caffeinated 016 July 25, 2023

From Idea to Scale with Gleb Polyakov | Caffeinated 015 July 12, 2023

How Paulina Vo built a SaaS for Music | Caffeinated 014 July 5, 2023

How Ian Ranahan led multiple startups | Caffeinated 013 June 22, 2023

How to use motivation to increase employee performance with Sri Challappa | Caffeinated 012 June 14, 2023

Automating CX with Deon Nicholas | Caffeinated 011 June 9, 2023

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