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Does Downsizing Staff Impact the Customer Experience (CX)?

60-second Retail

17/07/2023 5 min Temporada 1 Episodio 139

Does Downsizing Staff Impact the Customer Experience (CX)?

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Episode Synopsis

Can you downsize your retail staff without negatively impacting the customer experience? Does downsizing effect the consumer’s desire for hyper-personalization? Tune into this episode to find out what Ross Forman, Managing Director in the Workplace Operations & Strategy Group at BDO USA thinks you should consider before you downsize staff.

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