Let's be real, it SUCKS to take a microscope to your business and look for the cracks. What's not *really* working... Where are you falling flat? This episode dives into customer care and how EMOTIONS play into every part of the experience, from acquisition of new clients, to branding and marketing, all the way until delivery. The minute you start getting lazy about these tiny details and stop progressing is the same minute that your competition can smell the blood. They want your clients and they crave more than anything to treat them BETTER and deliver a customer experience that puts yours to shame.  Don't worry though, there's a tried and true method for keeping your edge. Let's talk about it.  -----------------Learn more about my 1:1 coaching program: www.coaching.laurakelly.co WEB: www.laurakelly.coINSTA: www.instagram.com/laurakelly.co Take my FREE Masterclass for small business owners: www.writeyourcopy.laurakelly.co If you loved this episode please share it on your stories and tag me @laurakelly.co! I love to see which episodes resonate with you and it helps to spread the word more than you know, xo

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