Launching a VoC Program With State Revenue Office Victoria

XI Café Podcast
23/02/2023 29 min Episodio 4
Launching a VoC Program With State Revenue Office Victoria

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Episode Synopsis

In this episode of the XI Café Podcast, we’re talking to State Revenue Office Victoria (SRO) Customer Experience Manager, Desmond Strydom. Desmond has over a decade of experience in this field, and in his current role, he has spearheaded and launched the VoC program at SRO. Desmond will talk about the SRO journey of launching a new VoC program, gaining support from leadership, and some of the early success stories the team has seen.

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