In this episode of Trailside Talk, Justin Chavarria, Vice President of IT at CSSI, joins us to discuss how the company is embracing a digital shift to scale more efficiently and serve tax consulting customers with greater precision. From modernizing internal systems to applying AI where it counts, Justin shares what it takes to evolve a high-performing organization into a tech-enabled one—without losing sight of the people behind the process.
Whether you're leading change in IT, operations, or customer service, this conversation offers practical insight into building smarter systems that support growth.
 
 
WhiteRock's Trailside Talk program spotlights leaders on the trail to CRM success. Each episode shines a light on an organization that is leveraging Salesforce in powerful ways to better serve their customers.
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Links:
- https://www.cssiservices.com
- https://www.linkedin.com/in/justinchavarria
 
Ways to tune in:
- Spotify: https://open.spotify.com/episode/0d8RtVTyZD2WhxuZr8KsJz?si=6-aV35-gQ1mDUdjHu8Df2A
- Apple Podcasts: https://podcasts.apple.com/us/podcast/whiterock-trailside-talk/id1740171840?i=1000727106072
- YouTube: https://youtu.be/rvGhVnVw5NE
 
Trailside Talk is sponsored by WhiteRock, your partner in all things Salesforce.
Learn more: https://rockyourcrm.com/trailside-talk?utm_source=podcast&utm_medium=audio&utm_campaign=trailside-talk-10
 

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