This week I am chatting all things venues, from a different perspective. I'm interviewing General Manager of Mulberry House Richard Kidner about running a team and keeping the venue current and attractive to couples. Culture starts from the top - and it's clear that at Mulberry the team want to succeed. We also discover the role technology and automation has played in the Mulberry house sales process, and the time the team have got back as a result.Time stamps:00:02 - Entrepreneurial Mindset and Business Autonomy04:12 - The Role of a General Manager in Hospitality14:03 - The Importance of Team Culture in Hospitality19:27 - Marketing Review and Business Growth27:53 - The Impact of Automation on Customer ExperienceMentioned in this episode:Wed Pros Live in LondonJoin the wedding education event of the year as I bring Wed Pros Live to London.
Join us on Wednesday 25th March 2026 at the Royal Horseguards Hotel in London for a full day of high energy, high level wedding education.
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