Reporting Requirements in Contact Centers - What You Need to Know

UC Today
23/12/2024 10 min Temporada 8 Episodio 10
Reporting Requirements in Contact Centers - What You Need to Know

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Episode Synopsis

UC Today's Susie Harrison hosts Max Edwards, Product Evangelist at Kakapo to explore how contact center reporting and analytics software is evolving.In this session we cover:how Kakapo's Vision 360 offer is tackling customer pain points following the loss of ECCRthe most popular or important call metrics, and how they are changing

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