General Manager of The Ritz-Carlton Maldives Fari Islands Mark Hehir, set to open in 2021 shares what managing a pre-opening office in the middle of a pandemic really looks like. From daily virtual 'line ups' to video-walks on the construction site, Mark tells us how 2020 has changed the way he feels about managing luxury properties in the Maldives and what he has personally learned. Born and raised in Australia, Mark Hehir has more than 30 years of experience in the hospitality industry, 20 of which developing and managing luxury islands in the Maldives. His learning curve, resonates with many other hoteliers today, having to handle technology and team motivation 'virtually'. Some of the questions asked during the episode:- How different is it to manage a pre-opening office in 2020?- How can you envision the 'guest experience' to be at a distance?- What was your personal learning curve.Season 1 - Episode 13Catch up on the latest episode on www.truthbehindtravelpodcast.comRATE AND REVIEW THE SHOW ON Apple PodcastSIGN UP to receive the latest episode straight to your inbox: Subscribe----Dolores Semerarowww.doloressemeraro.comHost of Truth Behind Travel Podcast, Dolores Semeraro is a sought-after international tourism keynote speaker and sustainable tourism marketing professional. Dolores actively works in the tourism and travel conference space as a keynote speaker and moderator, gracing the stages of international tourism summits and trade shows. As a professional keynote speaker, Dolores’ speaking topics encompass sustainability in tourism, digital marketing and how to identify today’s traveler’s needs through technology and innovation. 5 years ago, Dolores launched her podcast show named ‘Truth Behind Travel Podcast’ where she regularly interviews tourism and travel industry leaders and representatives on how to rebuild the future of travel. www.doloressemeraro.com [email protected] Instagram @dolores_semeraro LinkedIn @dolores.sem

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