On today's episode, I chat with Consumer Rights champion Helen Dewdney, otherwise known as 'The Complaining Cow'.  Helen talks about the importance of understanding your rights as a consumer especially within the UK, topical consumer issues and why it's important for companies to invest in customer services.  Helen discusses how local council budget cuts can have a lasting impact on trading standards and the issues that have arisen due to this .  Helen also shares tips on how to make an effective and valid legal complaint and other points.Helen is a Best-selling author, blogger, consultant, consumer champion, journalist, speaker and presenter.  You can check her website for more information.Thanks for listening to the episode. I'd like to thank my guest for their time, insight and being a great sport! I would also like to thank my producer, Ashanti Omkar, for all her hard work.If you'd like to be a guest, drop me a line at [email protected] Rising & Thriving. Aṣẹ!

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