In its 2021 holiday report, Trustpilot revealed must-know consumer insights leading into yet another unprecedented holiday season. Trustpilot VP of Revenue Brian Merritt joins the Make it Big podcast to explore the report’s holiday predictions on the retail landscape, customer experience and consumer buying patterns. Retailers can learn how consumers will be shopping, what they will be buying, and how to best prepare to meet customers where they are this year. With consumer expectations higher than ever, we’ll also dive into the role ‘trust signals’ play in delivering a seamless overall customer experience.

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Brian Merritt is VP of Revenue at Trustpilot: www.trustpilot.com

Explore the full 2021 Trustpilot Holiday Report: https://business.trustpilot.com/guides-reports/learn-from-customers/7-must-knows-for-the-2021-holiday-season

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Want even more Make it Big insights? Get inspired by industry experts at the Make it Big 2021 conference — available on demand today. www.bigcommerce.com/make-it-big/

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