Let's be honest—training your team to answer the phones, present treatment, or greet new patients shouldn't be optional. It's the foundation of your practice... and one of the biggest make-or-break points for growth. In this episode, Chase and Ryan dive into how great leadership starts with great onboarding—not just for your team, but for your systems, your culture, and your patients. They talk about how empowering your staff to think like owners instead of order-takers transforms your practice from the inside out. We cover: ⚓ Why onboarding is the "captain's wheel" of your dental office ⚓ How front desk phone calls shape patient trust in seconds ⚓ The real reason cruise ships and dental offices have more in common than you think ⚓ Why you need to sell your care—because if you believe in it, you should be able to communicate it ⚓ How to shift your team from "I'm just here for a paycheck" to ownership and buy-in ⚓ And the one small tweak that can instantly boost case acceptance This episode is for every dentist who's tired of feeling like they're the only one rowing the boat—and ready to build a crew that's aligned, trained, and steering toward the same mission. 🎧 Hit play to listen now. Then forward it to your team lead, your ops manager, that front desk MVP who's ready to level up—or another dentist you know who needs to hear this.   LINKS: https://www.thedentistsshow.com   Episode Minute By Minute:  00:00 – Welcome back + Chase's airline upgrade hack 😂 02:15 – How onboarding is like steering a cruise ship 04:30 – Why your front desk experience is your real first impression 06:45 – What cruise ships taught us about leadership and delegation 09:00 – Empowering team leads to make decisions and own outcomes 10:30 – Phone calls that cost you new patients before they even arrive  13:00 – Training your team: scripts vs. stewardship  15:45 – Sales in dentistry: why it's not a dirty word  17:30 – Case acceptance and the heart of ethical persuasion  20:00 – If you believe in your treatment, you should want to close it  21:45 – Why your systems reflect what you tolerate  23:30 – Teaching your team to anticipate problems and solve them  25:00 – Getting buy-in without micromanaging  27:00 – Final thoughts: You don't have to row alone 00:00 – Welcome back + Chase's airline upgrade hack 😂 02:15 – How onboarding is like steering a cruise ship 04:30 – Why your front desk experience is your real first impression 06:45 – What cruise ships taught us about leadership and delegation 09:00 – Empowering team leads to make decisions and own outcomes 10:30 – Phone calls that cost you new patients before they even arrive  13:00 – Training your team: scripts vs. stewardship  15:45 – Sales in dentistry: why it's not a dirty word  17:30 – Case acceptance and the heart of ethical persuasion  20:00 – If you believe in your treatment, you should want to close it  21:45 – Why your systems reflect what you tolerate  23:30 – Teaching your team to anticipate problems and solve them  25:00 – Getting buy-in without micromanaging  27:00 – Final thoughts: You don't have to row alone

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