Last week, a $3.2 million consent order between the FTC and a major debt collector shook collection industry to its core.  Not only was the amount of the fine unprecedented, but the subsequent restrictions placed on the debt collector by the FTC have broad implications.  Importantly, the consent order apparently prohibits the use of the widely accepted Foti phone message in certain circumstances and also requires debt collectors to honor verbal cease requests and disputes.  Attorneys John Rossman and Mike Poncin break down the consent order and offer ideas for future compliance during the latest episode of The Debt Collection Drill.

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