CX Update #9: The importance of micro decisions in cx, the never normal customer and more!

The CX Podcast
20/12/2022 15 min

Listen "CX Update #9: The importance of micro decisions in cx, the never normal customer and more!"

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Episode Synopsis

In episode #9 of CX Update I introduce the never normal customer, shaped by 4 important
changes in our society. I also explain how a strong customer culture can boost innovation and I
talk about the power of micro-decisions. Enjoy!

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