CX Update #5: Customer experience in times of high inflation, How lululemon is re-thinking customer loyalty and more!

The CX Podcast
31/05/2022 17 min

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Episode Synopsis

In episode 5 of my CX Update I’m dealing with a question that many people ask me: what should we do about our CX in times of inflation and budget cuts? In this video, I’m sharing my short-run and long-run solutions. I’m also talking about new ways of customer loyalty, with a great example by Lululemon, and I illustrate the difference between being a tech company and a company that uses tech to become more customer-centric. Enjoy!

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