Sam Falletta went from a four-cubicle call center to president, owner, and leader of a values-driven sale. In this episode, he breaks down how he built an award-winning culture by focusing on what employees truly need: strengths-based leadership, real-life support, meaningful incentives, and coaching that shifts mindsets.We explore why most engagement efforts fall flat, how culture changes in a remote world, and the personal reasons behind his decision to step back and choose presence over pressure.We close with Capiches, his collection of bite-sized life lessons inspired by his dad. This episode is packed with practical insight for leaders who want to build trust, retain talent, and create workplaces that genuinely work.What we discuss in this episode:Choosing a scrappy start over a safe pathLeading with dignity and measurable outcomesEngagement vs turnover and Maslow’s realityRedesigning incentives to match real needsOn-site counseling and appreciative inquiryPay-for-performance and client-aligned metricsRemote work’s cultural costs and fixesHow and why to choose the right buyerCapicias as a community for life lessonshttps://www.toddbertsch.com/podcast/sam-falletta-on-leadership-change-culture/Thanks for listening! We appreciate you. Follow us at: https://www.linkedin.com/in/toddmbertsch/ https://www.facebook.com/theboltwithtoddb https://www.instagram.com/theboltwithtoddb/ https://www.youtube.com/@theboltwithtoddb ⚡ Ready to ignite lasting transformation in your team or event? Book me for keynotes, corporate training, or Positive Intelligence® coaching at ToddBertsch.com

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