I'm excited to share the latest episode of the Back Office Show (BOSS) podcast!   This time, I had the pleasure of sitting down with Julie Thorson, CEO and Head Coach at Friendship Haven. Julie's leadership philosophy is rooted in coaching, trust, and building a culture where both staff and residents thrive.   Here's a sampling of what you'll take away from this powerful conversation:   Coaching vs. commanding: Julie's background, growing up with a football coach as a father, shaped her leadership style. She believes that great leaders coach. And if you're not coaching as a leader, you're missing a huge opportunity.    More than a facility – a home: "We are our residents' home," Julie reminds us. Being a part of that is a calling and a privilege.    The power of fun at work: Yes, regulations and stress are part of the job, but Julie insists that laughter and joy are just as essential. Small moments of fun create comfort, connection, and better outcomes for everyone.   The 4 Ps of leadership: Julie emphasizes that great leadership is built on personal relationships, practical approaches, public recognition, and private support. And she shares great tips on how to implement these principles.   If you're ready to rethink leadership and bring more energy, purpose, and fun into your workplace, this episode is a must-listen!  

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