When considering a website redesign when you already have an established audience, the last thing you want to do is change everything on them that's going to give off not only a different look, but a different feel. Chris Dayley urges us to remember that your website is not for you, it's for your users, your customers, and your clients. And you need to keep that in mind when you're undergoing a redesign. There needs to be a strategic approach when it comes to website redesigns. That includes a great deal of testing, research, and analysis to figure out what works and what doesn't. It also helps to take advantage of tools like heat maps and customer surveys.

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