Across two episodes, Jeff Richards and David Beard from the Sage CRM team talk with Charles "Chuck" Kuczynski,  Executive Vice President at Keystone Precision Solutions, one of the most successful construction and survey equipment sales companies, based in Allentown, Pennsylvania, in the northeastern United States.  In this episode, Chuck tells us about the lessons he learned from talking to other companies about using CRM, using the tool to move away from emotional decision-making, and how their partner continues to help them evolve their system usage despite a few changes in the path they have chosen over the 11 years of Sage CRM usage. 

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