Lon Baker is the COO at Virtual PBX, an award-winning business Voice-Over-IP provider. With a unified communications strategy, Virtual PBX lets you connect your users over traditional phones, computers, or mobile devices. It also lets you transform any location into a productive home office, greet customers using their Virtual Receptionist, route calls by the department, update your business hours, start a video conference call, and much more! During this interview we cover:00:00 Intro01:02 - Lon’s  Background, Past Positions & From VirtualPBX Customer to COO02:53 - Pros & Cons  of Using VoIP Over Conventional Communication Methods06:07 - Can VoIP be Adapted to Every Development & Tech Circumstances?07:34 -  VoIP for SaaS Teams 09:24 - Security, Call Encryption & VoIP Security10:57 - The Right Balance for Businesses to Mix Voice, Video & Messages12:25 -  Competing With The Big Names In the Industry14:19 - What to Look for When searching for a VoIP provider16:23 - WorkPatterns: One on Ones, Team Collaboration, Feedback, Recognition & Goals - all in one place18:20 - Growth Strategies That Have Worked for VirtualPBX 21:33 - Failed Growth Experiences22:58 - Advice Spencer Would Give His 25 Years Old Self23:50 - Know  When to Kill a Product25:05 - Biggest Challenges Lon is Facing Right Now with VirtualPBX?25:54 - Instrumental Resources for Lon Success28:06 - What does Success Mean to Lon Today29:27 - Get in Touch With LonMentions:VirtualPBXNotionIntercomSlackTweetdeckPeople:Elon MuskDavid Heinemeier HanssonGet In Touch With Lon:Lon’s LinkedinEmail Lon: [email protected] us & follow:Facebook  LinkedIn  Instagram  More about Akeel:Twitter LinkedIn Saas PodcastSaaS ConsultingHow to Value a SaaS Company

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