Cox Automotive Wants to Eliminate the ‘Channel Break’ in Car Buying

PYMNTS Podcast
19/11/2025 26 min
Cox Automotive Wants to Eliminate the ‘Channel Break’ in Car Buying

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Episode Synopsis

Cox Automotive’s new omnichannel platform connects every step of the car-buying journey, closing the long-standing channel break between online research and in-store purchasing. In a Monday Conversation with PYMNTS’ Karen Webster, Senior VP Jessica Stafford explains why shifting dealer mindsets , not just upgrading technology, is the real unlock.

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