Ian explains what Facilities Management is and what it entails in this comprehensive episode. He defines the various terminologies associated with Facilities Management (FM) including Property Management and Asset Management. He will expand on FM strategy, FM delivery, mitigation strategies, planned maintenance, help desk and Ian's personal perspective on FM. KEY TAKEAWAYSProperty Management is a third party service hired by a landlord to manage the day to day operations of a property including rent responsibility, tenant responsibility, maintenance and repairs, landlord and tenant law etc.Estate Management is the supervision or direction of interests held on land or landed properties toward achieving an optimum benefit. Asset Management is about the management of a clients assets to ensure optimum expected returns and is a niche area dependent on the asset involved. Facilities Managements' ISO definition is ‘the organisational function which integrates the people, places and processes within the built environment with the purpose of improving the quality of life of people and the productivity of core business.' Customer Service is critical, along with communication, leadership, strategy, planning, emergency and disaster preparation to successful FM. BEST MOMENTS‘The Property Manager has to have all the requisite call out procedures in place, and also the necessary trades people to respond to that.' ‘So these three areas here have got distinct areas that they cover, but they don't cover the whole gambit of dealing with a property or a facility.'‘So the evolution of FM has been around for a while but it probably started off in the 1980's and probably came out initially from the IT industry as to how they managed the IT infrastructure and then got involved with managing the building.' ‘The consequences again of something simple and identifiable and known about not being done was significant. Somebody lost their life.'  VALUABLE RESOURCEShttps://www.ianjrogers.com/ ABOUT THE HOSTIan Rogers is an entrepreneur running businesses in the Real Estate, Construction and Facilities Management arena. Ian has over 40 years' industry experience, as he was effectively born into construction with his father having his own building company and Ian spending time working on sites from the age of 11!. As a result Ian has seen the industry from a trades person perspective, as a chartered quantity surveyor working on large commercial projects, as a project manager and then working on structured project finance through PFI/PPP deals. This has given Ian a unique whole life approach to any project by considering the end game at the beginning. CONTACT METHODhttps://www.ianjrogers.com/ Hosted on Acast. See acast.com/privacy for more information.

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