In Build the Sidewalk Where People Already Walk, we explore what happens when project teams design based on real behavior instead of assumptions. Drawing from a Lean Coffee discussion and PMI’s survey findings that the customer is the ultimate indicator of success, this episode challenges leaders to define “done” through the eyes of the end user. Kevin shares how observation, empathy, and feedback lead to better requirements, stronger outcomes, and lasting trust. Learn how to build projects that people actually use and appreciate.

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