Show Notes   DESCRIPTION Emotionally-charged interactions with patients and families are a common challenge for healthcare providers. Shawn Chambers, patient relations coordinator for emergency medicine at Nationwide Children's, stops by the PediaCast Studio to talk about Taking the HEAT. We explore communication strategies, de-escalation techniques, setting boundaries and managing expectations—important skills for the delivery of compassionate and satisfying care. We hope you can join us!   TOPICS Taking the HEAT De-Escalating Emotionally-Charged Situations Establishing Boundaries Paraphrasing Insult Deflection Stepping Back Altercasting Anticipatory Fantasy Emotional Wake   PRESENTERS Dr Mike Patrick PediaCast and PediaCast CME Nationwide Children's Hospital   Shawn Chambers Patient Relations Coordinator Pediatric Emergency Medicine Nationwide Children's Hospital   For CME credit information, please visit PediaCastCME.org

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