In this episode of More Than Machine, Monte Erritt interviews Joey Coleman, an expert in customer and employee retention. Coleman, author of 'Never Lose a Customer Again' and 'Never Lose an Employee Again', shares his insights on turning temporary clients into loyal followers through impactful experiences. He emphasizes the importance of the first 100 days in a customer's journey, a period where most businesses falter by losing a significant percentage of clients. Drawing from his diverse career, Coleman combines storytelling with actionable strategies to help organizations around the globe maintain their customer base and increase profitability. You will NOT want to miss this interview!

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