Quality is not a department – engaging all staff in improvement

09/11/2021 20 min Episodio 10
Quality is not a department – engaging all staff in improvement

Listen "Quality is not a department – engaging all staff in improvement"

Episode Synopsis

Guest:  Carmen Kane
Host: Timothy Morgenthaler, M.D. @DrTimMorg
Everyone has two jobs at Mayo Clinic:  doing their job and improving their job. To make this happen, we ensure that everyone within the organization is part of this process.  Teaching quality improvement to all staff is as important as teaching job skills.  Carmen Kane has been leading and supporting this work for almost 30 years.  Hear her insights as she reflects on her career, the importance of quality improvement and how Mayo Clinic sustains a culture of quality.
Find out more about Mayo Clinic’s Quality program at https://www.mayoclinic.org/about-mayo-clinic/quality/.
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Host: Timothy Morgenthaler, M.D. | https://www.linkedin.com/in/timorgenthaler/Host: Sheri Nemec| https://www.linkedin.com/in/sheryl-sheri-nemec-a627982a/#mayokeyintoquality