In this transformational episode of the Luxury Unplugged Podcast, we’re featuring Costa Rica’s BPO CEO Richard Blank, who shares real-world communication strategies from decades in the call center and telemarketing industries.Whether you're a team leader, remote professional, or aspiring speaker, you’ll gain insight into how to communicate effectively with people in authority, how to build trust across cultures, and how to turn active listening into your greatest leadership tool.🎯 What You’ll Learn in This Episode:How to overcome social anxiety in high-pressure communication settingsThe power of verbal and non-verbal communication in call center successTips for improving conversational English and cross-cultural clarityHow to handle difficult conversations with diplomacyListening techniques used by successful CEOs and sales leaders🧠 Whether you're in telemarketing, consulting, remote work, or team management—this episode is packed with wisdom nuggets to elevate your communication game and unlock your full professional potential.Show Notes: http://plush-ink.com/blogs/eq-is-the-new-iq-emotional-intelligence-that-elevates-influence-2/🕒 Timestamps:00:00 – Introduction: Why Communication Skills Matter at Work02:15 – Meet Richard Blank: BPO CEO & Communication Mentor06:40 – The Psychology of Social Anxiety in Workplace Settings10:22 – Mastering Listening Skills: Richard’s Top Techniques14:18 – Reading Verbal & Nonverbal Cues for Better Results18:05 – Improving Conversational English with Simple Adjustments22:14 – Communicating Across Cultures: Do’s and Don’ts26:40 – Handling Difficult Clients with Empathy and Confidence31:28 – The Role of Presentation Skills in BPO & Remote Work36:15 – How to Set Clear Goals in a Fast-Paced Work Environment40:40 – Final Takeaways: Your Communication Action Plan✨ Want to level up your business voice and personal brand?🌟 Book a 1-on-1 Coaching Session: https://luxuryunpluggedpodcast.kit.com/db6168ca9c🌟 Join Our Upcoming Healing Workshop: https://luxuryunpluggedpodcast.kit.com/a719317830YouTubehttps://youtube.com/@luxuryunpluggedpodcast?sub_confirmation=1Visit Plush Ink Bloghttps://plush-ink.com/blogFollow on Instagramhttps://instagram.com/luxurylifestylepodcastListen on Spotifyhttps://open.spotify.com/show/1LF1uvfXe816jQCVtvOti8Listen on Apple Podcasthttps://podcasts.apple.com/us/podcast/id1551277118Facebookhttps://facebook.com/PlushInkMagazineSocialhttps://smart.bio/plushink_luxuryunplugged🔗 Linksworkplace communication skills, how to communicate effectively at work, CEO communication strategies, listening skills for call center agents, customer service communication techniques, cross-cultural communication tips, handling difficult customers, nonverbal cues in telemarketing, improve conversational English, BPO training communication, Richard Blank call center podcast, Luxury Unplugged Podcast with Neeti Keswani, How to speak up in meetings and when to hold back,Wisdom Insights from call centre CEO,how to Communicate Effectively To People With More Authority Than You!,how to speak up for yourself,how to speak up with confidence in group meetings,luxury unplugged,luxury unplugged podcast,neeti keswani

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