Out-of-the-box tech systems help restaurants launch fast. Online ordering, loyalty, location pages—they’re quick, functional, and affordable. But they’re not built to carry you forever.In this episode, Joseph Szala unpacks the lifecycle of restaurant tech adoption:Why out-of-the-box solutions are the right move early onThe tradeoffs every brand eventually facesThe $5M sales inflection point where custom experiences become criticalHow to unify your digital experience to reduce friction, maximize pull-through, and build stronger guest relationshipsIf you’re leading a multi-unit brand or pushing digital transformation in restaurants, this episode will give you clarity on when to optimize, not just operate.

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