One of the most in-demand Customer Experience speakers and consultants in the world today, David Avrin, CSP, Global Speaking Fellow, has shared his content-rich, entertaining, and actionable presentations with enthusiastic audiences across North America and in 24 countries around the world. David helps organizations better understand and connect with their changing customers and clients to help future-proof their businesses. David's insights have been featured in thousands of media outlets around the world. He is also the author of seven books including the acclaimed: It's Not Who You Know, It's Who Knows You!, Why Customers Leave (and How to Win Them Back), The Morning Huddle, and his newest book, Ridiculously Easy to Do Business With. In this episode, Philip and David Avrin discuss: Being responsible and accessible to customers Continuous innovation and improvement Creating clear and consistent processesBuilding relationships Lightbulb Moments:The internet and the pandemic have impacted customer expectations and business practices. Be responsive and accessible to customers, especially in a competitive landscape. Adapt to new technologies and current customer preferences. Businesses must strive to continuously innovate and improve. Listen to the needs of your customers and respond accordingly. Small gestures and personal touches have a high impact on customer loyalty and satisfaction. Have clear and consistent processes and standards to enhance customer experience. Train employees to follow procedures consistently. Leaders play a key role in ensuring that customer service processes are followed properly and are improved over time. Make it easy for customers to do business with you. Focus on building a strong relationship and a good connection with your customers. “Everybody says, ‘we really listen, we really care’. But you manifest it and that's significant. It's the extra things you do that differentiates you.” - David AvrinConnect with David Avrin: Website: https://www.davidavrin.com/ Instagram: https://www.instagram.com/therealdavidavrin YouTube: https://www.youtube.com/channel/UCtH4DdaOhbturnA9OI80kPw Facebook: https://www.facebook.com/DavidAvrinFans LinkedIn: https://www.linkedin.com/in/davidavrin/ Connect with Philip: Website: https://www.fornarolaw.com/ Podcast Website: https://lbmpodcast.com/ "X": https://x.com/FornaroLaw Pinterest: https://www.pinterest.com/philipfornaro/ YouTube: https://www.youtube.com/@fornarolaw3002 LinkedIn: https://www.linkedin.com/in/fornarolaw Instagram: https://www.instagram.com/fornarolaw/ Facebook: https://www.facebook.com/FornaroLaw https://www.facebook.com/philip.fornaro.3/ 

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