I am excited to have Sameer Narkar, the founder of Konnect Insights. This unified customer experience management platform brings together social listening, omni-channel ticketing, analytics, and AI under one roof. In this conversation, Sameer Narkar, founder of Konnect Insights, shares his journey of building a successful SaaS company focused on customer experience management. He discusses the importance of bootstrapping, the role of AI in enhancing customer interactions, and strategies for global expansion. Sameer emphasises the need for effective sales teams, the evolution of product management roles, and the impact of AI on job markets. He also touches on pricing strategies, the significance of brand logos versus revenue, and fostering a people-first culture within the organisation. Timestamps 00:00 The Genesis of Konnect Insights 04:12 Bootstrapping Success: The Journey Without Funding 10:02 AI in Customer Experience: The Future Unveiled 14:03 Defensibility in a Competitive SaaS Landscape 17:16 Pricing Strategies: Shifting from Seat-Based to Usage-Based 19:13 Evolving Product Management: The Role of Teams 23:16 The Future of Engineering and AI's Impact on Jobs 28:02 AI in Customer Support: A New Era of Experience 30:18 The Impact of AI on Jobs 31:33 Strategies for Global Expansion 34:43 Hiring for Sales and Partnerships 38:01 Building a Sales Playbook 40:22 The Role of Discounts in Sales 43:55 Quality of Clients vs. Revenue 48:05 Building a People-First Culture 50:08 Future Product Innovations Sameer's Links  LDN– https://www.linkedin.com/in/sameernarkar Website - https://konnectinsights.com/ My Links  Podcast: https://lifeselfmastery.com/itunes Newsletter: https://partner-grow.beehiiv.com/subscribe YouTube:  youtube.com/lifeselfmastery Twitter: https://twitter.com/rohitmal LinkedIn: https://www.linkedin.com/in/rohit857/

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