What does it really mean to lead with purpose?In this episode of Learning Matters, host Doug Wooldridge sits down with Nick Lawrence, Executive Director of People and Culture at Chick-fil-A, to explore how purpose shapes leadership, culture, and learning in today’s workplace.Nick shares his perspective on why great leadership starts with understanding your why—and how Chick-fil-A’s signature phrase, “my pleasure,” reflects something far deeper than customer service. From cultivating conviction over compliance to balancing technology and humanity in learning programs, Nick offers practical and heartfelt lessons for leaders and L&D professionals alike.🎙 In this episode:• Why defining your “why” drives team alignment and performance• How Chick-fil-A turns customer service into a moral obligation• The balance between AI, data, and human connection in learning• Purpose-driven leadership lessons that stand the test of time💡 Whether you’re an L&D professional, a people leader, or simply someone who wants to lead with more authenticity, this conversation will inspire you to reconnect with your purpose—and help others do the same.🔗 Connect with Nick Lawrence on LinkedIn: https://www.linkedin.com/in/nicholas-lawrence-shrm-cp-59b76289/At ttcInnovations, we help businesses create lasting change with immersive learning experiences. Through instructional strategy, design, and content development we empower employee confidence, performance, and results.💡 Looking for custom learning experiences without licensing fees? Contact us for a free consultation! https://bit.ly/4aOhPKq🤝 Need extra hands fast? Try staff augmentation! Click here to get matched with experts in 48 hours - no job posting needed. https://bit.ly/3RiEfLT🚀 Simplify outsourcing with our subscription plans - predictable pricing and limitless innovation. Book a meeting for your free first week! https://bit.ly/3RiEfLT 🎯 Boost results with serious games for optimal retention and results. Contact our Sales team to learn more: https://bit.ly/3RiEfLT

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